Shipping policy – AddressMe.com

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Shipping policy

1. Order Processing

  • Most orders ship within 1–3 business days after payment is confirmed and any personalization details are finalized.
  • Because many products are custom-etched or engraved, some items may require additional processing time; we’ll notify you if your order will take longer than expected.
  • Business days exclude weekends and major U.S. holidays.

2. Shipping Methods & Rates

  • Standard shipping via trackable carrier within the U.S. is applied at checkout.
  • Free shipping is available for orders over $100 USD.
  • Express shipping options (such as expedited delivery) are available at checkout for an additional cost.
  • International shipping is available to many countries (shipping cost and delivery time will vary by destination).
  • The shipping charge you pay covers packaging, handling, and carrier cost.

3. Estimated Delivery Times

  • U.S. Standard: typically 3–7 business days from shipment date.
  • U.S. Expedited: typically 1–3 business days from shipment date (depending on carrier and destination).
  • International: typically 7–21 business days from shipment date, depending on customs and local courier.
  • These estimates begin once your order has shipped; production time may add additional days as noted above.

4. Free Shipping Terms

  • Free standard shipping applies to U.S. orders with a subtotal of at least $100 (before taxes, after discounts).
  • For international orders, free shipping may not apply (or may require a higher threshold)—please refer to our checkout page for current offers.
  • Orders that qualify for free shipping may still incur additional charges for expedited shipping, duties/taxes, or remote delivery areas.

5. Customs, Duties & Taxes (International Orders)

  • For shipments outside the U.S., the recipient is responsible for any customs duties, import taxes, or brokerage fees imposed by the destination country.
  • These charges are not included in the item price or shipping cost we collect.
  • If an order is refused by customs or returned to us, you will be responsible for any return shipping charges and any refund will exclude original shipping fees.

6. Tracking Your Order

  • Once your order ships, you will receive a shipment confirmation email with tracking information.
  • If you do not receive a tracking number within 48 hours of being notified of shipment, please contact our customer service team at [insert contact email] for assistance.

7. Incorrect Address or Delivery Issues

  • Please ensure your shipping address is correct at checkout. We cannot be responsible for delays or mis-deliveries caused by incorrect, incomplete, or outdated address information.
  • If you realize you entered the wrong address, please contact us immediately; if the order hasn’t shipped we may update the address, but once it has left our facility we cannot guarantee changes.
  • If a package is returned to us due to incorrect address, refusal, or failed delivery attempts, the original shipping cost is not refundable, and you will be responsible for reshipment or pick-up costs.

8. Lost or Damaged Shipments

  • We package all orders with care, but in the rare event your shipment arrives damaged, please inspect the package immediately and retain all packaging materials. Then contact us within 5 business days with photos of the damage and contents, so we can file a claim with the carrier and arrange a replacement if needed.
  • If tracking shows your shipment was delivered but you did not receive it, please check with neighbors and local post office first. If still missing, let us know and we’ll work with the carrier to investigate.

9. Returns, Exchanges & Cancellations

  • Because many of our items are personalized or custom-made, we can only accept returns or exchanges in limited cases — such as damage, defect, or error on our part.
  • Please refer to our Refund & Returns Policy for full details.
  • Orders may only be cancelled prior to shipment; once production begins or the item ships, cancellation is no longer possible.

10. International Duties & Restrictions

  • Some countries have restrictions or prohibitions on shipping certain goods. It is your responsibility to check with your local customs authority for any import restrictions in your country.
  • If your order is seized or cannot be delivered due to import restrictions, you may be liable for additional shipping or handling fees.

11. Questions?

  • If you have any questions about shipping, delivery times, or your order status, please contact us at:
    Email: info@adressme.com
    Phone: [insert phone number]
    Our customer support team is happy to help.